QSR Business Communications Service
Solutions for Small Franchise Owners
Unified Office (UO) Total Connect Now℠ (TCN) with the patented Visual Performance Suite™ (VPS) is a powerful “Business Class” communications managed service with analytics software that helps franchisees and store managers drive revenue capture, increase operational effectiveness, and create a winning store culture. Key benefits are as follows:
Captures Peak Demand Revenue
Legacy phone service “clips” peak demand. Unified Office captures peak order calls for a store and queues callers with an on-premise auto attendant. Unlimited call capacity.
Increased Real-time Store Team Effectiveness
Unified Office’s VPS “wallboard” displays real-time call KPI’s (“speedometers”), and coaches store team to increase their effectiveness and capture more revenue.
Domino’s Logo Franchisee Timothy Ambre talks about Unified Office
“We went from 5 phone lines to 12…would not have known that we needed 7 or 8 lines…to handle peak order volume…no missed calls since service installed…every peak demand sales record broken multiple times…”
Increased Executive Real-time Control
Unified Office’s VPS web-based Manager’s Portal consolidates and presents real-time store KPIs and real-time alerts, allowing executives to manage each store’s performance.
Provides Premier Managed Service
TCN managed service offloads store managers from dealing with on-site equipment, broadband, and network services (installation, activation, problem ID, service management).
Provides Non-Stop Business Continuity
TCN managed service avoids revenue losses with multiple network resilience levels, geography-based cloud redundancy, Highest Quality Routing on every call, on-premise server for rapid problem isolation and repair, plus automatic broadband failover.
Increases Upsell and Staff Development
Whisper coaching. Staff call recordings and archiving for review and coaching.
Dramatically Increase Food Savings, Safety, Compliance
With TCNOPS™, track, report and manage refrigeration, prep table, and more.