Managed VoIP & Business Analytics For Quick-Service Restaurants
Unified Office Total Connect Now℠ with the patented Visual Performance Suite™ (VPS) is a powerful “Business Class” communications managed service and analytics software that helps franchise owners and store managers drive revenue capture, increase operational effectiveness, and create a winning store culture.
Capture Peak Demand Revenue
QSR store traffic peaks on Thursday, Friday, Saturday and Sunday. Legacy fixed-line telephone service “clips” this peak demand, preventing order calls from entering the store. Total Connect Now℠ captures peak-time revenue by enabling peak order calls to enter the store and queue callers with an on-premise auto attendant.
Increased Real-time Store Team Effectiveness
Unified Office’s Visual Performance Suite “wallboard” displays “In store” real-time call status and service performance KPI’s (“speedometers”), and coaches store managers and CSRs to improve customer satisfaction. Keeping KPI’s “In the Green”, increases the store team’s effectiveness and captures more revenue.
The 3 Essential Ingredients of a QSR Communications Service
Increased Executive Real-time Control
The VPS Manager’s Portal consolidates and presents – in real-time – all store KPIs in a centralized web-based portal. It allows multi-store franchisee executives and key operations staff to manage the franchise by comparing store-by-store performance via powerful KPI’s. Real-time alerts and “drill down” capability allows rapid troubleshooting, problem diagnosis and recovery – to optimize store and service performance.
Premier Managed Service
Total Connect Now managed service completely offloads operations personnel from dealing with on-site equipment, broadband, and network services (initial installation, activation, advance problem ID, and ongoing service management). We like to call it “one throat to choke”. Owners and managers rave about how well we manage our service, allowing them to focus on running and optimizing their business.
Non-Stop Business Continuity
Real-time businesses, such as QSR’s, which can exceed $250/hour in revenue, minimize downtime and avoid revenue losses by implementing multiple levels of network resilience. Total Connect Now managed service provides geographic cloud redundancy and Highest Quality Routing with every call, using an on-premise server to monitor call traffic and allow for rapid problem isolation and repair. Total Connect Now provides automatic failover from primary broadband to wireless 4G/LTE broadband backup, ensuring all calls are captured, which is far superior to single call re-routing to an alternate destination (e.g. mobile phone).
Increases Upsell and Staff Development
Whisper coaching. Staff call recordings and archiving for review and coaching.
Dramatically Increase Food Savings, Safety, Compliance
With TCNOPS™, track, report and manage refrigeration, prep table, and more.