Unified Office (UO) Total Connect Now℠ (TCN) with the patented Visual Performance Suite™ (VPS) is a powerful “Business Class” communications managed service with analytics software that helps franchisees and store managers drive revenue capture, increase operational effectiveness, and create a winning store culture. Key benefits are as follows:
Legacy phone service “clips” peak demand. Unified Office captures peak order calls for a store and queues callers with an on-premise auto attendant. Unlimited call capacity.
Unified Office’s VPS “wallboard” displays real-time call KPI’s (“speedometers”), and coaches store team to increase their effectiveness and capture more revenue.
Unified Office’s VPS web-based Manager’s Portal consolidates and presents real-time store KPIs and real-time alerts, allowing executives to manage each store’s performance.
TCN managed service offloads store managers from dealing with on-site equipment, broadband, and network services (installation, activation, problem ID, service management).
TCN managed service avoids revenue losses with multiple network resilience levels, geography-based cloud redundancy, Highest Quality Routing on every call, on-premise server for rapid problem isolation and repair, plus automatic broadband failover.
Whisper coaching. Staff call recordings and archiving for review and coaching.
With TCNOPS™, track, report and manage refrigeration, prep table, and more.