Unified Office Launches Visual Performance Suite™ Analytics Offering For Its Total Connect Now℠ Managed Hybrid Cloud Communications Service
Delivers Actionable Business Intelligence and Real-Time Reporting of Key Performance
Portsmouth, NH – January 28, 2015 – Unified Office, Inc., a rapidly growing managed services provider offering hybrid cloud-based virtual office services to small and medium-sized businesses (SMBs) through a variety of channel partners, announced today the availability of Visual Performance Suite™ analytics offering for its Total Connect Now℠ service. Visual Performance Suite provides a real-time view of changes in operational performance levels and actionable intelligence for managers and owners, enabling them to readily determine real-time business performance and take immediate actions and apply continuous operational improvements. This results in higher customer satisfaction, increased customer retention, and increased revenues and profitability. Total Connect Now is an innovative, easy to use managed communications service that integrates voice communications, service-level monitoring, business continuity, and business analytics tools for the SMB to better manage their operations.
“Operational analytics have rapidly become an indispensible tool to help today’s businesses optimize their workforce and maximize profitability,” said Catharine Trebnick, Vice President Equity Research, Data and Communications Infrastructure, at Dougherty & Company. “This is particularly true of the SMB owner wanting to adapt to their clients needs, where purchasing behaviors and consumer brand loyalties are more fleeting. Unified Office really raises the bar with their Visual Performance Suite offering that provides businesses with the tools necessary to operate in this rapidly changing environment. This coupled, with the high service reliability that they deliver as part of Total Connect Now is a winning combination.”
“Operational efficiency, service excellence, and the ability to adapt quickly to changing business conditions translate directly into customer loyalty, increased revenue and profitability. This is particularly true of the quick service restaurant industry,” said Ray Pasquale, CEO & Founder of Unified Office. “As more and more companies struggle with the necessary retirement of their legacy VoIP and PBX platforms, Unified Office is able to deliver the most adaptable managed communications service platform on the market today with the highest levels of service quality, reliability and innovation.” Unified Office customers who have deployed Total Connect Now with the Visual Performance Suite have seen the following benefits.
• The ability to see and react more quickly to changing business conditions
• Increased customer satisfaction and retention
• Increased revenue and profitability
Unified Office takes total responsibility for its customers’ Total Connect Now business communications services. Proactive service monitoring and backup around the clock ensures a worry-free experience. With extensive interoperability testing, users can rest assured that their service provides outstanding reliability and is available whenever and wherever they need it.
About Unified Office
Unified Office, Inc. is a leading provider of SDN-based hybrid cloud managed Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office’s Total Connect Now service architecture was purpose-built from the ground up to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office’s unique adaptive Highest Quality Routing™ for end-to-end service quality, and Business Continuity “shadowing” to ensure high availability operation over one or more redundant uplink paths. For more information visit www.unifiedoffice.com.
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